How to return a Voodoo13 component, what qualifies and how long it takes. Review eligibility, authorization and shipping steps before sending a part.
We want you to be completely satisfied with your purchase, and our return policy is meant to be as simple and clear as possible. Delays in production happen, so do issues in transit and plain changes of mind. We would rather not make you jump through hoops or charge a ridiculous restocking fee.
Call 1.480.889.0812 or message us through the contact form within 30 days of receiving your order, with your order number to hand. Once the order is verified we issue a Return Merchandise Authorization (RMA) number, which must be clearly visible on the outside of the package. Returns must be in their original packaging and in new, resalable condition.
If you received an incorrect product that was our fault, tell us within 30 days and we handle the exchange at no cost to you, including a FedEx return label. Damaged or incomplete orders must be reported within 48 hours of delivery to avoid return shipping fees. Always inspect parts for damage before installing them.
Voodoo13, ATTN: RETURNS, 254 W Broadway Rd, Mesa, AZ 85210. If you ship it yourself, use a carrier with signature confirmation, insurance and tracking — we are not responsible for merchandise lost or damaged on the way back.
Merchandise sent without an RMA number may be refused and returned at your expense. If our shipping and receiving department accepts one, it can take up to 15 business days to process, and we reserve the right to apply a 15% restocking fee.
Returns are processed within 5–7 business days, not counting weekends, holidays or the day the package arrived. Customers are responsible for shipping fees unless the fault was ours. Returns are not accepted for parts that have been used, installed or damaged. Installation costs are not covered.
Report a defective product within the 30-day return window and we replace it free of charge.
Contact us within 48 hours if merchandise arrives damaged and we will send a replacement and open a claim with the carrier. Keep all the original packaging — carriers usually want to inspect it.
If a package comes back to us because an address was wrong or incomplete, delivery was refused, or it was not collected from a FedEx facility, it takes up to 15 business days to process and we may apply a 15% restocking fee.