A copy of the original receipt showing date of purchase is required for any warranty process to begin. If you do not have your sales receipt, we will not accept your warranty claim. Handwritten receipts are not accepted.
Voodoo13 will only issue a return authorization number (RMA #) once this form has been completed and accepted by our service department. Our service department will notify you within 1-2 business days by email with your RMA # once it is approved. Any products sent in without a RMA will be refused. NO EXCEPTIONS.
RMA # must be clearly written on the outside of the box. We recommend writing the RMA # on multiple sides of the box with a dark marker.
Please be sure to package your items carefully and securely. Any packages with signs of damage or parts sticking out of the box will be refused.
Voodoo13 is not held liable for any damaged parts during disassembly due to improper care and maintenance or abuse/misuse of product (ex. seized parts, rust, etc).
Voodoo13 is not responsible for old / discontinued product as where parts are no longer available. Voodoo13 will offer an upgrade to current product at a discounted rate or said product can be discarded.
Voodoo13 is not liable for any fees incurred to you due to removal of suspension from vehicle (ex. Shop labor, tow expense, storage, etc.). Voodoo13 is also not liable for any damage caused to a vehicle by malfunctioning or broken Voodoo13 product. Our products are intended for off road use only as stated in our installation instructions.
Any product with signs of heavy damage will automatically void any warranty claim. Parts that wear naturally (ex. urethane bushings, nuts, bolts, etc.) are not covered under warranty. Customized and/or painted products are not covered under warranty.
Warranty is automatically void if improper installation was the result of said damaged product.
Turnaround times depend on the amount of service/warranty claims we are currently working on and the extent of each one. Average turnaround times range from 2 to 4 days. Once a Voodoo13 technician has examined your product, we can provide a more accurate time frame.
All shipping charges are the responsibility of the customer.
It is the sole responsibility of the customer to contact Voodoo13 to check the status of their service/warranty claim.
